Is Yahoo! Shopping secure? Yes. Yahoo! Shopping uses secure servers to protect your personal information, including your name, address, and credit card information. We use the Stronghold secure server, currently the second-best selling secure server software and, in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant. PRIVACY POLICY Ordering Online. When you order, we need to know your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We strive to safeguard our customers information. We do not share or sell your information with 3rd parties, brokers or others. We only collect necessary information to process orders and sometimes to e-mail a promotion to our customers. Please also read the Yahoo Privacy Policy, we are not responsible for Yahoo's use of customers information. Frequently Asked Questions 1. Do you require a minimum order? For Retail customers there is no minimum order. Wholesale customers (Retailers) opening orders must be a minimum of $50.00 and reorders must be a minimum of $25.00. If this is your first wholesale purchase please fax or email your sellers permit tax ID to us. 2. How do I place an order? All orders can be placed easily and securely on-line. If you have any problems placing your order on-line you may fax your order to us at (209) 956-3068 or (866) 267-9079. We will contact you to confirm receipt of your faxed order. On-line orders will receive e-mail confirmation immediately and again when the order is shipped. If you need help with your order we can be reached by email at charmslimoges@comcast.net or you can reach us by phone at (209) 956-3068 or (866) 267-9079 between 10:00 AM and 5:00 PM (Pacific Time) Monday through Friday. 3. How soon will I receive my order? Orders require a minimum processing time of 1-3 business days (this is not including shipping time, first class mail can take 4-10 days for arrival). Custom laser and custom photo charm orders can take 7-15 days for delivery. Custom laser and photo charm sales are final since they are customized for you. All shipping is done via USPS. Options include First Class (FREE) 4-10 days average, Priority Mail $4.00 (3-4 days) and (1-2 days) Express Mail $15.00. You will be able to choose your shipping preference on-line. Also if shipping outside of the U.S., options are Airmail $4.00, Global Priority $8.00, and Global Express $19.00. All orders have a $1.00 handling charge. 4.What payment methods are accepted? We accept Visa, MasterCard, Discover and American Express credit cards. We also except Paypal (for existing Paypal members). Sorry, we do not accept COD’s. 5. What is your return policy and how do I handle any discrepancy with my order? If you are unhappy with any part of your order, we will be happy to take it back in new condition for exchange only. All claims returned to us must be postmarked within 15 days of the original order date to be eligible for exchange. When returned merchandise is received, we will process an even exchange of your choice, we cannot do refunds. If there is any discrepancy or concern with your order please e-mail the information along with your order #, name and address, so we can research and respond promptly to you. Exchanges and correspondence can be mailed to: CHARMSLIMOGES.COM, LLC P O BOX 691133 STOCKTON, CA 95269-1133 DISCLOSURES: CharmsLimoges.com Web site includes links to other sites we think might be of interest to you. We are not responsible for the privacy practices or the content of such sites. Please review our policies, which govern your use of the site. By using this site, you acknowledge that you've read, understand, and agree to be bound by these terms. If you don't agree to these terms, then please don't use our site. If someone fraudulently uses your credit card information as a result of your making an online purchase from CharmsLimoges.com, you must notify your credit card provider in accordance with its rules and procedures. If you do so, and your credit card provider holds you liable for unauthorized charges, we'll reimburse you for the liability up to $50, the limit of your liability under federal law. If you make a purchase with your ATM check card we are not responsible for any overdraft fees, bounced checks, check fees, banks fees or other costs that may occur. It is your responsibility to always have sufficient funds, and cushion funds, or overdraft protection to cover possible electronic duplication of orders on-line, backorders, or cancellations of orders that may not be able to be stopped or cancelled. Your information is used only to process and send orders, bill credit cards, and to contact you when necessary. We never share customer information with other companies or list brokers. Of course, CharmsLimoges.com may disclose personal information if legally required to do so or if necessary to comply with legal process served on CharmsLimoges.com, to protect CharmsLimoges.com rights or property, or to take emergency action to protect the personal safety of users of the CharmsLimoges.com Web site or the public. Promotions, Online Surveys, and Announcements. If you decide to participate in an online survey, subscribe to an email list, enter a contest, or use one of our other promotional features, we may ask for your name, address, email address, and other pertinent information to administer the contest, tabulate survey results, or add you to subscriber lists. Browsing. We may use “cookies” to help us process your order and to customize information that we may present to you. A cookie is a small text file that does not personally identify users, although it does identify a user's computer. Cookies do not pose a threat to your computer, and they do not contain viruses. Most web browsers automatically accept cookies, but you can change this feature in your browser. If you do business with us you agree to resolve any possible legal dispute in San Joaquin County, California the state where our business is located, the courts in San Joaquin County, California will have exclusive jurisdiction in all possible disputes relating to the use of this website, and the order of goods and services. Since CharmsLimoges LLC offers many jewelry products, beads, and charms made, distributed, expressed by, or supplied by other companies, we do not endorse them and we are not responsible for the accuracy, reliability, or legal rights of any product statements, product trademarks, product copyrights, products offered, made, shown, or sold on this site supplied to us from other companies. |